Q1: Which motherboards are supported by the compatibility matrix?

A：Supported motherboards:EEB(12*13)/CEB(12*10.5)/ATX(12*9.5)/Micro ATX

Q2: What are the power supply configuration options?

A：Single power supply: standard single power or CRPS redundant power supply; supports 1+1 hot-swap redundancy.

Q3: What backplane technology is used?
A：All models come standard with CPLD support.

Q4: Hard drive is not recognized after installation. How to troubleshoot?
A：Ensure SATA/SAS data cables and power cables are properly connected.
Try replacing cables or using a different motherboard interface.
Check backplane voltage using a multimeter; verify backplane power input is normal (12V/5V).
Confirm protocol compatibility: ensure the hard drive matches the backplane protocol (e.g., SAS HDD must be compatible with SAS controller).

Q1：What is the warranty period for the chassis products?
A：3 years.

Q1：What is the standard height of the chassis?
A：Complies with the EIA-310 standard (compatible with 19-inch racks). The height of a 1U chassis is limited to 44.5 mm. However, considering sagging and bending tolerances, the actual height is slightly less than the theoretical value (between 43.5–44 mm).

Q1：Does the chassis support rack mounting?
A：Yes, it supports 19-inch standard racks and rails. Users only need to purchase the matching chassis rails separately. For more information, please refer to the chassis specifications in the product manual on each product webpage or contact your local sales representative.

Q2：Do I need to purchase additional I/O shields when installing a motherboard?
A：Except for 1U chassis, which require custom I/O shields due to height limitations, 2U and larger products can use the I/O shields included with the motherboard kit.

Q3：Do 3.5-inch drive bays support 2.5-inch HDDs and SSDs?
A：Yes, they support 3.5-inch HDDs as well as 2.5-inch HDDs and SSDs. The chassis package includes screws for hard drives.

Q4：Can I use the original chassis packaging to ship a fully assembled system?
A：The standard packaging—both single and double box—is specifically designed for chassis with a pre-installed power supply. For shipping a complete system, we recommend using additional, more robust outer packaging for better protection.

Q1：What is an 80 PLUS power supply? What does the certification mean? Do I really need an 80 PLUS certified power supply?
A：80 PLUS is a standard certification aimed at improving power supply efficiency, originally used for specific applications and industries. Today, with increased environmental awareness, 80 PLUS has become a common requirement, featuring six efficiency levels: White, Bronze, Silver, Gold, Platinum, and Titanium. Higher efficiency levels generally come with higher costs. For more information, users can visit: http://www.plugloadsolutions.com/80PlusPowerSupplies.aspx